Are my personal data and consultation records safe?
The company committed to processing your Data in accordance with the required standards. The company may collect, use and hold all kinds of different information about you. We will comply with laws, rules, guidelines, regulations and/or requirements issued by applicable government authorities, courts, law enforcement, or other regulatory authority.
Will my video medical consultation be recorded?
No. Gold E will not record any medical consultation between you and the doctor or the hospital / medical clinic.
How to change the contact number? Will it affect my past records?
If you change the contact number, you can change it in the app. Will not affect past records.
Can I delete my Gold E account?
Yes. If you want to cancel your Gold E account, you may obtain the termination form by email to customer service (xxx@golde.com) or calling Gold E hotline xxxxxx. After receiving the completed termination form, the account will generally be terminated within seven (7) working days.
